Regulations and terms of use

  • Welcome to the site chaniwigs.com ( hereinafter: "the website"), the website is operated by "Chani Yanai" (hereinafter: "the website operator ").

The website operator respects the privacy of the users of the website that he manages and operates, the terms of this document constitute, among other things, the website operator's policy regarding the protection of privacy, and he undertakes towards the user to comply with this policy.

The purpose of the policy is to explain the practices of the website operator in relation to the privacy of the website users, and how the website operator uses the information provided to him by the users or collected by him while using the website.

Use of the site indicates your agreement to these terms.

The terms are worded in the masculine language for convenience only and of course refer to women as well.

These terms apply to the use of the website and the services included in it through any communication device (such as a cell phone, PDA, etc.).

  1. Delivery of your details when purchasing on the website :
  • Each user who makes a purchase will be required to enter details, among others: e-mail, personal details including phone, first and last name, address, city and credit information.
  • You must provide only correct, accurate and complete details and you hereby confirm the correctness of the details you provided. The data you provided will be saved by the website operator.
  • Incorrect details and/or failure to provide all the required details may prevent you from using the purchase services on the website.
  1. Website information security :
  • The website operator ensures to respect the privacy of the users and operates security systems to secure the information provided by them.
  • Despite the information security efforts, there is no absolute certainty that the information will not be exposed in the event of a hack into the site's systems or servers.
  • The user agrees that the website operator will not bear any responsibility for the disclosure of the information in any case of hacking into the website's systems or its servers, the user waives any demand, claim or claim against the website operator because of this.
  1. Databases and use of information by the website operator :
  • The website operator may keep in its databases information provided by the user.
  • The collected data will be stored in the website operator's database and under his responsibility.
  • The website operator will be entitled to use the information subject to this privacy policy or according to the provisions of any law.
  • The information collected will be used for the purpose of providing the services requested by the user, including and in order to: enable the use of various services on the website, improve and enrich the services and content offered therein, change or cancel existing services and content, for the purpose of purchasing products and services on the websites - including publishing information and content and to adjust the The ads that will be displayed when visiting the site for the user's areas of interest and for the purpose of analyzing and providing statistical information to third parties, including advertisers.
  1. electronic mail
  • The website operator may send the user from time to time through the means of communication available to him, including by e-mail and/or by SMS and/or by means of burst messages (notifications) information about his services, as well as marketing and advertising information - both information that he himself will publish and information to be sent on behalf of other advertisers, whether sent by the website operator or whether sent by other advertisers. Such information will be sent to the user, in accordance with the law, if he has given explicit consent to it, and at any time he can revoke his consent and stop receiving it by contacting the company's customer service and/or by contacting the company's e-mail.
  • The user hereby agrees and confirms that he will not have any claim or claim against the website operator for the use of his information in accordance with the above.
  1. Providing information to a third party :
  • The website operator will be entitled to allow access to the information in the databases and/or transfer the information to any third party according to the type of services and/or orders as mentioned and for the purpose of operating, developing and improving the website and the services therein.
  • The website operator will be entitled to contact the user himself and/or through someone on his behalf, as well as transfer the information to any third parties so that they can contact the user and offer him additional services and/or products as mentioned.
  • According to the Privacy Protection Law, 1981, every person has the right to review the information about him that is held in a database. A person who reviewed the information on it and found that it is not correct, complete, clear or updated, may contact the owner of the database with a request to correct the information or delete it if necessary.
  • In addition to the above, the site operator will not transfer your personal details and the information collected about your activity on the site to third parties except in the cases listed below:
  • In case of violation of the terms of use of the website.
  • If you perform on the sites, actions that are contrary to the law and any law.
  • If a court order is obtained ordering you to hand over your details or information about you to a third party.
  1. Collection of information from a third party :
  • We collect information when you visit or use third-party websites and applications that use the website. This information includes information about the websites and apps you visit, your use of the services on the website, and information that the developer or publisher of the app or website provides to you or us.
  1. Collection of information by a third party :
  • When using the website, the website operator may use third-party software in order to provide content, services and/or as part of additional functions.
  • When using the website, the user confirms that these third-party software will be allowed to collect the aforementioned information.
  • The website operator will be entitled to transfer any non-personally identifiable information about the user collected by him to his business partners (including advertisers on the website), in order for them to adapt for the user ads and content that will be presented to him when visiting various websites and applications to his areas of interest and/or to a gender or age group and / or to his place of residence.
  • Also, the user declares that he hereby agrees that the website operator's business partners (including advertisers) will be allowed to collect such non-identifying information about him independently.
  1. COOKIES
  • The user declares that he knows that the site operator uses "cookies" for its regular and proper operation, including to collect statistical data about its use, to verify details, to adapt the site to his personal preferences and information security needs.
  • It is possible that some of the ads, which you view when visiting the websites, come from third-party servers, which manage the system of serving advertisements on the website.
  • The management of the advertisements requires these companies to place cookies on your device and embed web beacons "network equation" in the advertisement ads ("Cookies"). The network equations are tiny graphic files with a unique identifier embedded in web pages, which help collect information about viewing and usage as well as audience data (such as age, gender and interests) extracted from interest-based advertising by Google or other advertisers using Google Analytics code. The collected information does not identify you, but only seeks to adapt the advertisements that will be presented to you to topics that will interest you.
  • The use that these companies make of cookies and network beacons is subject to their privacy policy and not to the site's policy.
  • The information contained in the cookies concerns, among other things, the pages you visited, the websites that led you to the websites you are browsing, the time you browsed the websites, sections that are of particular interest to you, and more. If you are not interested in the presence of cookies, you can cancel them by changing the settings in your browser (you can use the browser's help file for this purpose).
  • In addition, you can delete the cookies on your computer and device at any time. For your attention, it is suggested that you do so, only if you are convinced that you do not want to adapt the advertisements on the site to your preferences. For your information, disabling cookies may result in you not being able to use some of the services and features on other websites.
  1. Changes to the privacy policy :
  • The website operator reserves the right to change the terms of the right of use and the privacy policy from time to time without the need to give a notice about it other than publishing an updated version on the website.

10. Website usage :

Making purchases through the website will be possible subject to the fulfillment of the cumulative conditions detailed below:

  • The user declares that he is an adult (over the age of 18) and able to perform binding legal actions (if the user is a minor or is not eligible
    perform legal actions without a guardian's permission, his use of the website will be seen as if he received the guardian's permission).
  • The user has a valid Israeli identity card or a legally incorporated and registered corporation in Israel.
  • The user has an active e-mail account on the Internet.
  • The user has a valid Israeli or international credit card, issued in Israel by one of the credit card companies and can
    Give a phone number where you can contact him.
  • The purchase is for private consumption and not a wholesale purchase.

11. Transaction cancellation and returns

    • The user may cancel a transaction for the purchase of goods that he made through the website (hereinafter: " Transaction ") solely in accordance with what is stated in the Consumer Protection Law. This section 7 briefly details the rules for returns and cancellations, which are subject to all the provisions of the Consumer Protection Law. In any case of contradiction and/or inconsistency between what is stated in this section 7 below and the provisions of the Consumer Protection Law, the provision of the Consumer Protection Law shall prevail.
    • How to cancel a transaction
      • Cancellation of a transaction will be done by sending a cancellation notice in one of the following ways (" cancellation notice "):
    • by email
    • direct contact with the customer service whose details appear on the website;
    • Transaction cancellation deadlines and conditions - general

    • Any user may cancel a transaction, for any reason, from the date of execution of the transaction until 14 (fourteen) days from the date of receipt of the goods, or from the date of receipt of the document containing the details listed in section 14c(b) of the Consumer Protection Law (whichever is later), provided that the cancellation of the transaction is subject to That the user returns the products to the company and they are not damaged and have not been used by the purchasing user. Returning the products in the original packaging will be sufficient proof of not using them.

      • Transactions that cannot be canceled

      The provisions of section 11.2.1 above and the provisions of section 11.5.2 below shall not apply to the following transactions:

      • Transactions for the purchase of goods losses;
      • Transactions for the purchase of goods following which the goods were produced especially for the user;
      • Transactions for the purchase of goods that can be reproduced or duplicated, whose original packaging has been opened by the user.
      • Cancellation dates and conditions - a user who is a person with a disability, a senior citizen or a new immigrant
        • In this section 11.5:

      " Person with a disability " - as defined in the Law on Equal Rights for Persons with Disabilities, 1998;
      " Senior citizen " - someone who has turned 65 years old;

      " New Immigrant " - a person who has not yet passed five years from the day he was issued an Immigrant Certificate or Certificate of Eligibility.

      • A user who is a person with a disability, a senior citizen or a new immigrant, may cancel a transaction within four months from the date of its execution, from the date of receipt of the goods subject to the transaction or from the date of receipt of the document containing the details listed in Section 14C(b) of the Consumer Protection Law, as the case may be, whichever is later, provided that entering into the transaction included a conversation and/or correspondence between the website's representatives and the user.
      • The provisions of section 11.5.2 above shall not apply to the transactions listed in section 11.4 above.
      • If a user who is a person with a disability, a senior citizen or a new immigrant has requested to cancel a transaction, the website representatives may require him to show them a certificate proving that he is a person with a disability, a senior citizen or a new immigrant. In accordance with the aforementioned requirement, the user will present to the website representatives one of the documents listed in Section 14C1(d) of the Consumer Protection Law, as the case may be, or provide them with a copy thereof, including through electronic communication or facsimile.
      • Transaction cancellation results
        • Cancellation due to defect or discrepancy

      " Non-conformity " – the product is defective or the product delivered is different from the one ordered.

      If a user cancels a transaction according to sections 11.2.1 or 11.5 above due to a defect in the goods he purchased, or due to a discrepancy between the goods (or service) he purchased and the details provided to him according to sections 14a(a) and (b) or 14c(a) and (b) to the Consumer Protection Law, or due to the non-delivery of the goods he purchased at the appointed time, the provisions below shall apply:

      • The company will return to the user within 30 days from the date of receipt of the cancellation notice, that part of the transaction price paid by the user, will cancel the user's charge for the transaction and will give him a copy of the notice regarding the cancellation of the aforementioned charge and will not collect any cancellation fees from the user. Any credit will be made using the payment method in which the order was made only, in accordance with the credit company's schedules.
      • If the user has received the goods he purchased, he will make them available to the company at the place where the goods were delivered to him and will notify the company of this, and the same applies to any goods the user received following the execution of the transaction.
        • Cancellation that is not due to defect or non-conformity

      If a user cancels a transaction according to sections 11.2.1 or 11.5 above, other than for the reasons listed in section 11.6.1 above (defect or discrepancy), the instructions below will apply:

      • The company will return to the user, within 14 days of receiving the cancellation notice, that part of the transaction price paid by the user; When the user's charge due to the transaction will be canceled and he will be given a copy of the notice regarding the cancellation of said charge. The user will not be charged any sums of money, except for cancellation fees (as much as the company decides to charge) at a rate not exceeding 5% of the price of the goods he purchased, or NIS 100, whichever is the lower.

      In this section, " cancellation fees " - including expenses or obligations due to shipping, packaging or any other expenses or obligations, which the company claims were incurred by it or which it undertook due to entering into the transaction, or due to its cancellation.

      • If the user received the goods he purchased, he must return them to the company and the same applies to any goods the user received following the execution of the transaction.
      • The credit will be made after checking the product, within a period not exceeding 7 business days from the day it is returned to us.
        • If a representative of the company installed goods in the user's home for the purpose of providing a service according to the contract, the company will be entitled to charge the user a payment due to the installation expenses, in an amount not to exceed NIS 100.
        • Without deviating from the above, if the user was exempt from paying shipping fees as part of the order, the company will be entitled to collect the cost of shipping fees from the user.

      The obligation on the part of the user to return the goods in their original packaging and without damage and/or defect of any kind. Also, the provisions of sections 11.6.1 and 11.6.2 above do not detract from the company's right to claim damages from the user in the event that he returned to the company goods whose value had decreased as a result of a significant deterioration in their condition while they were in his possession.

      • Cancellation of a transaction by the company

      Without deviating from the above, the company will be entitled to cancel a transaction including, but not limited to, the following cases:

      • The user committed an illegal act and/or violated the provisions of the law;
      • the user violated a condition of these terms of use;
      • The user intentionally provided, when registering to the website and/or afterwards, misleading personal details;
      • in the presence of an act or omission of the user which has the potential to harm the company and/or anyone on its behalf and/or the normal operation of the website and/or any third party;
      • In the event that there is an unusual and obvious pen error in the product description, either in the price of the product or in the product description and it is a technical error or a human error made in good faith;
      • In the event of force majeure, including an epidemic (such as the corona virus) and/or a security incident that, in the company's opinion, prevents the execution of the transaction or the delivery of the product;
      • A notice of the cancellation of the transaction will be given to the customer by phone and/or in writing to the email address provided at the time of placing the order.

12. Warranty

There is no warranty for products that have been opened / will be used.
If the product arrived damaged, the customer can exchange or return and be entitled